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Why Complete An Emergency Ready Profile (ERP) with SERVPRO

6/27/2019 (Permalink)

Commercial Why Complete An Emergency Ready Profile (ERP) with SERVPRO SERVPRO ERP Emergency Ready Profile

Weather you are a facility manager or emergency risk manager you know that in an emergency situation time is money.  To properly mitigate (reduce) losses at your commercial facility it is critical that our technician crews have detailed information about your building at their finger tips.  The more proactive information we have on file the faster we can service your building.

SERVPRO has introduced the Emergency Red Profile or ERP which is a proactive remediation plan that can be executed well before you ever "need it" or before a water, fire or mold loss occurs.

ERPs are free to complete and involve a one-on-one walk through of the facility with one of our trained commercial representatives.  The CR will evaluate your building, preform a "soft scope" to get a rough floor plan on file, mark your water and gas lines, receive critical information about on site security and how to access the building.

After the ERP is complete in person it will be digitized and sent back to corporate contacts including risk management, facility managers and property managers.  

In the event the facility is in need of emergency mitigation services our office can quickly access your ERP to understand better how to access the building quickly, total square footage and equipment required to complete the job.

Having an ERP on file is a proactive way to be ready for whatever may happen and ensure that your building can be quickly remediated and back up in running in regular business order as fast as possible. 

New Caney High School Floods In Recent Humble Flash Floods

6/19/2019 (Permalink)

Storm Damage New Caney High School Floods In Recent Humble Flash Floods Cleveland ISD Superintendent Chris Trotter stays on campus with students flooded in after Kingwood/Humble/New Caney flash floods.

In early May the Kingwood, Humble and New Caney area found themselves in a familiar situation - wide spread flash flooding caused by continuous rain bands across the north east Houston area.

Social media was flooded with photos and first hand videos of home owner after home owner battling intruding water into their homes and business.

The Red Cross immediately deployed to Southside Elementary School in Cleveland, TX to help when it was announced that about 800 students were stranded at the school and would need to hunker down and spend the night on campus.  The roads surrounding the school were flooded and could not allow transportation in or out of the area.

The Red Cross provided cots and blankets for all of the students who had to stay on campus.  Food services staff even stayed the night to prepare dinner for all of the students including some southern comforts like fried chicken tenders and french fries.

There were also reported cases of students needing to stay over night on campus at the following Humble ISD schools:

  • Kingwood Park High School
  • Kingwood Middle School
  • Woodland Hills Elementary School
  • Foster Elementary School
  • Elm Grove Elementary School

Luckily for the area the storms passed quickly and the flooding lasted only for one day, the following day all water reseeded.  This is the second major flash flood in the area since Hurricane Harvey which caused wide spread major floods in the Kingwood and Humble areas.

Understanding Category 1, 2 and 3 Water

6/10/2019 (Permalink)

Water Damage Understanding Category 1, 2 and 3 Water Category 1 water loss, category 2 water loss and category 3 water loss explanations.

Water damages can come in various shapes, sizes and types.  According to IICRC, the national standard in water restoration and proper cleaning processes, there are three categories of water each with their own remediation process.

  • Category 1: clean water - water that has been treated and does not contain waste products.  CAT 1 water does not require that materials be removed and cannot be dried according to IICRC standards.

  • Category 2: gray water - water that has been used and may carry waste products.  This is typically clear water that you probably would not want to drink it including clear water from a toilet or pipe line.  

  • Category 3: black water - water that has extremely unsanitary and is disease carrying, including flood waters.  In all CAT 3 water losses all materials including flooring, doors, base cove, molding and even door frames must be removed if CAT 3 water has touched/effected the materials.

In any water loss SERVPRO of Kingwood/Humble's professionally trained and IICRC certified Production Managers will walk you though the process and ensure that you understand what category of water loss you have and how to remediate the damages to get your home or business back to, "Like it never even happened."

Moisture Control For High Risk Buildings

6/10/2019 (Permalink)

Water Damage Moisture Control For High Risk Buildings EPA Mold Remediation in Schools and Commercial Buildings Indoor Air Quality Publication

In 2008 the EPA published Mold Remediation in Schools and Commercial Buildings which outlines the importance of proper structural drying to avoid mold growth especially in "high risk" buildings including schools and commercial buildings.

In the article the EPA suggests, "It is impossible to eliminate all mold and mold spores in the indoor environment. However, mold growth can be controlled indoors by controlling moisture indoors".  

The most effective way to control moisture indoors is to:

  • Fix plumbing that cause frequent leaks.
  • Stay mindful of wet spots caused by reoccurring condensation.
  • Keep HVAC drip pans flowing properly by clearing any obstructions and maintaining them regularly.
  • Ensure dryers are vented to the outside.
  • Maintain indoor humidity to 30-50% where possible.
  • Immediately clean and properly dry any wet areas.
  • Do not let building foundations remain wet for prolonged periods of time.
  • Have a remediation plan or Emergency Ready Profile on hand from SERVPRO to be prepared to quickly and effectively remediate any water damages.

The EPA also recommends in their publication: 

"The Key to Mold Control is Moisture Control!

  • When addressing mold problems, don’t forget to address the source of the moisture problem, or the mold problem may simply reappear!

  • Remember to check for high humidity and condensation problems as well as actual water leaks, maintenance issues, and HVAC system problems.

  • Protect the health and safety of the building occupants and remediators. Consult a health professional as needed. Use PPE and containment as appropriate when working with mold."

Always consult with a licensed remediation company, like SERVPRO of Kingwood/Humble at 281-219-8180 if you suspect you have a moisture problem or had a recent water loss.

Heroes of Houston

5/16/2019 (Permalink)

Commercial Heroes of Houston SERVPRO donated $4,000 to the Fire Fighters Foundation of Houston at the 2019 “Heroes of Houston” event!

During Hurricane Harvey the Houston Police Department, the Harris County Sheriff’s Office and the Houston Fire Department worked days on end to ensure the safety of all Houstonians. SERVPRO and No Town Left Behind had the wonderful opportunity to show our appreciation for their hard work, dedication and heroism at our 2019 “Heroes of Houston” event.

Hurricane Harvey was a storm of monumental destruction and devastating rain. Millions of Houstonians were brought to safety due to the help of the City of Houston, County governments and State governments. The continuous rise of water made the search and rescue operations appear to be never ending. However, as chaos filled the streets of Houston, even more first responders were there to console and rescue civilians.

During the Harvey recovery efforts, we came to the realization that we have a symbiotic relationship with first responders. In a storm crisis, we are on standby until first responders complete their search and rescue missions. They assure all civilians are safe, then we ensure their home or office is fully functional and safe.It was during Hurricane Harvey that we learned a valuable lesson. If we want to effectively respond to emergencies, it is absolutely essential that we have a proactive relationship with the City of Houston.

In an effort to building strong relationships and enhancing the impact of our philanthropic efforts, SERVPRO created the First Responder Initiative. This initiative directly gives back to first responders. We conducted a nationwide survey acquiring the desires and needs of first responders and the results were amazing. The highest ranked need among all first responders was an increase in resources. All first responders desired the opportunity to do and give more to the City of Houston. For this reason, we presented the Houston Police Department, the Harris County Sheriff’s Office and the Houston Fire Department with donations to the charity of their choice to support their department.

SERVPRO donated $5,000 to the Houston Police Foundation, $1,000 to the Houston Fire Department, $5,000 to the Harris County Sheriff's Office Benevolence Fund and $4,000 to the Firefighters Foundation of Houston. First responders demonstrate heroism on an everyday basis, however, they view it as their civil duty to the City of Houston. We believe these amazing individuals deserve a light shined on them for their continual service to all Houstonians, therefore, we honored multiple first responders with outstanding service awards.

We honored Commander Larry Baimbridge, Deputy Roberto Martinez, Senior Communication Captain Walter Pickney and Captain Arthur De La Garza. In addition, we honored members of Houston First Corporation and Mike Warren, of HEB, with the Biggest Heart of Texas Award for their phenomenal recovery efforts during hurricane harvey.

It was our honor to show our respect and appreciation to these phenomenal individuals. SERVPRO sends a huge thank you for serving the City of Houston during our time of need.

SERVPRO of Kingwood/ Humble's Storm Recovery Efforts

5/1/2019 (Permalink)

Storm Damage SERVPRO of Kingwood/ Humble's Storm Recovery Efforts SERVPRO of Kingwood/ Humble's Disaster Recovery Team Trailers

When there is a storm, you can count on SERVPRO to respond immediately to your call for help. SERVPRO of Kingwood/ Humble's top priority is the safety of our customers, therefore, we offer an array of services to accommodate all of our client’s needs. We know natural disasters are unpredictable and can be a stressful experience, however, we go the extra mile to provide immediate excellent service to relieve the stress and responsibility of our clients. Our team members have prepacked our trailers with the necessary tools and equipment needed to respond instantaneously to all requests.

Although, we offer various services after a storm, there are some limitations. We don’t move any items in your home back to their correct spot. Additionally, we don't do packouts or remove hardware floors. Due to the high demand for help, some services are omitted because of their long completion time. SERVPRO of Kingwood/ Humble wants to ensure we can assist as many people as possible during a difficult time.

Cullen Maintenance Barn

4/22/2019 (Permalink)

Why SERVPRO  Cullen Maintenance Barn As part of the hurricane harvey reconstruction, SERVPRO assisted with the restoration of Cullen Maintenance Barn.

Hurricane Harvey caused critical damage to many properties around the city of Houston! Cullen Maintenance Barn was one of many locations harmed by the storm. The restoration workers restored all areas of the facility including: The break room, file room, front desk, meeting rooms, bathrooms, offices and sink room.

Our restoration workers began immediately extracting water from the facility to prevent any further damage. Our custom professional equipment allowed us to dry the facility as well as discard the damaged flooring and insulation that was in the building.

Additionally, all valuables inside the building were removed. If requested, we inspect the facility and distinguish the salvageable items from the non salvageable. Once they are divided, the salvageable items are cleaned and restored for the customer.

The City of Houston Herbert W Gee Municipal Courthouse

4/22/2019 (Permalink)

Why SERVPRO The City of Houston Herbert W Gee Municipal Courthouse The outside of City of Houston Herbert W Gee Municipal Courthouse

The City of Houston Herbert W. Gee Municipal Courthouse contacted SERVPRO due to a water loss that occurred in their employee bathroom. SERVPRO arrived to the building and immediately inspected all possibly affected areas. After scoping the damaged areas, they performed a moisture check to detect how far the water migrated. The water loss affected multiple rooms within the courthouse, causing standing water in the mechanical room, bathroom and conference room.

SERVPRO’s highly trained restoration workers extracted water from all of the affected areas with specialized drying equipment. Additionally, they removed the cover base, drywall and insulation. Along with moving the insulation, they moved all personal items affected by the water to a dry and secure area.

SERVPRO’s number one goal is to restore your property and prevent future damage! In addition to efficiently restoring your property, we will always come back and double check our work. Water damage can be a huge headache but our goal is to make it look, “Like it never even happened.”

Houston Water Works

4/22/2019 (Permalink)

Houston Water Works called SERVPRO on the scene after experiencing flooding at their facility. Air movers, dehumidifiers, generators and extension cords were used to mitigate the flooding issues on the first visit.

SERVPRO returned to the facility several times to examine the drying levels. On the second return, a moisture test was ran. The building failed the drying goals causing our technicians to manually discard the water and leave drying equipment running in the facility while they were away.

When they returned for the third visit, they performed an additional moisture reading. The affected areas still did not reach drying goals which caused 149 fans and 50 dehumidifiers to be left on the scene.

On the final visit, the technicians inspected the affected areas and found most areas were dry. Nonetheless, some areas of the building failed the drying goals due to the customer deciding not to demo.

SERVPRO caters to the customer’s needs, no matter the request. Give us a call at 281-219-8180 if you experience damage to your home or property. We’ll be there in a hurry, ready to serve you!

How Can Homeowners Assess Mold Damage?

1/24/2019 (Permalink)

Mold Remediation How Can Homeowners Assess Mold Damage? Mold Damage in a Kingwood, TX home.

How To Assess Mold Damage?

A complete mold assessment involves determining the type of mold and extent of growth. Accurate analysis can be difficult and risky for non-professionals. Here are a few measures homeowners can take in preparation for an expert assessment.

Look for Visible Mold

Homeowners can look for signs of visible mold. Do not attempt to find mold hidden in places where colonies may be disturbed by a search:

  • Behind wallpaper
  • In wall cavities
  • Under carpet

A musty odor may indicate the presence of hidden mold. This odor originates with microbial volatile organic compounds, which are off-gases released during the fungal growth cycle.


Schedule Testing

An environmental hygienist or mold specialist can contribute to an accurate mold assessment. Experts may take air or spore samples for lab analysis to determine which types of mold are present, such as black mold or more than 100,000 other species.

Identify the Cause

Mold and mildew thrive where moisture is present. A homeowner can try to identify the source, which may involve one or more of the following factors:

  • Leaky pipes
  • A roof leak
  • Other water damage

Mold is a common type of secondary damage that results when water damage is not properly mitigated. It is important to remove standing water and residual moisture to prevent fungi from starting to grow.

Determine the Extent

Mold remediation experts can determine the extent of an infestation. A minor mold problem covers less than 10 square feet and is accessible without opening large sections of closed surfaces. Major problems affect larger areas and may involve hidden mold or black mold.

Minor mold growth can cost over $1,000 to remediate, while major damage can range up to tens of thousands of dollars. A mold assessment may impact a homeowner's ability to file an insurance claim or pay for remediation that will resolve a mold problem at a residence in Kingwood, TX